IMPORTANT INFORMATION ABOUT COLOR REPRODUCTION

Gang-run printing is a process that provides affordable four-color printing. In gang-run printing we will combine your job with others having similar sizes and requirements. This allows production costs to be spread out over several jobs, greatly reducing the make-ready/plate charges for each customer. All work is carried out by skilled professionals on state-of-the-art equipment to assure quality work at an affordable price.

Because of differences in equipment, paper, ink, and other conditions between color proofing and production pressroom operations, a "pleasing color" [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. By placing an order client is agreeing to all Excel Mailing, Inc's terms and conditions.

1. Quotations/Estimates

Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

2. Payment Terms

All orders must be prepaid due to the speed of our turnaround or postage due. We reserve the right to place your job on hold if the credit card declines.

3. Orders

Excel Mailing, Inc. reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Excel Mailing, Inc. is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Excel Mailing, Inc. for printing and/or publication.

4. Cancellations

Due to our quick turnaround time, we process jobs as soon as we receive them. All sales are final. No refunds are available on orders unless no files have been prepared for printing and no email proof has been sent. In the case of a refund on an order that printing has not started, a $35 fee will be charged for printing/mailing service jobs where we have already processed the mailing list. If an order is cancelled after we have sent you a proof a $35 fee will be charged. A job may not be cancelled after 4pm the day the order was submitted.

All orders that exceed 15 business days from the time a proof is sent (including design proofs and prepress proofs), will not be refunded. An in-house credit is available for orders that are in proof status and have not been printed. Design charges may apply for date or graphical changes to accommodate the delay in print.

Please note that, due to contractual terms with our list service provider, we are unable to refund any aspect of a list order purchased through our list portal.

If you need to cancel an order you must email customer service at ExcelMailing then follow up by calling 1.503.698-4440 and speak with a Excel Mailing, Inc. representative to avoid any confusion with cancellation charges.

5. Accuracy of Specifications

Quotations are based on the accuracy of the specifications provided. Excel Mailing, Inc. can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Excel Mailing, Inc. are to the client's knowledge correct, and there are no conditions or agreements relating to the order which is not written or accompanying said order.

6. Liability

Excel Mailing, Inc's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Excel Mailing, Inc. warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Excel Mailing, Inc. makes no other warranty and no actions or words of Excel Mailing, Inc. or its officers, employees or agents shall constitute a warranty.

7. Indemnification

The customer represents that it has the legal right to produce all printed materials ordered from Excel Mailing, Inc. In the event that a charge, claim, demand, arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Excel Mailing, Inc. based upon, relating to, or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Excel Mailing, Inc. ordered by the customer: a) infringes any copyright, patent or other proprietary right of any person; or b) contains matter that is libelous, slanderous, defamatory, scandalous, or obscene, the customer shall indemnify and hold Excel Mailing, Inc. harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; 1) defending Excel Mailing, Inc. against any such Claim 2) paying any judgment or award against the customer; and 3) reimbursing Excel Mailing, Inc. for any legal fees and expenses it reasonably incurs in responding.

8. Electronic Manuscripts/Images

It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. Excel Mailing, Inc. is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Excel Mailing, Inc. can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Excel Mailing, Inc. does not archive your final product for more than one calendar year. Please save your work! DO NOT send any "one-of-a-kind" transparencies, prints or artwork.

9. Alterations/Corrections

Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.

10. Proofs

We will send you an email proof shortly after receiving it in our production department. This can take up to 24 hours when we are very busy. So please reply as quickly as possible. Please take note that an email proof is by no means an accurate color reproduction of your final printed piece but is a final opportunity for you to check the layout, bleeds, crops and final text. If you select "no proof" the requested job will be sent to press without your approval. By selecting "no proof" you agree that anything wrong with the file, including but not limited to -- spelling, bleeds, resolution, file size, and file format -- is strictly the customer's responsibility.

After we send you an email proof and you determine that you need to submit new files you can do so by uploading new files. You are required to give us a call or email after new files have been uploaded. Due to the time it takes to pre-flight and prep your files, a $25 fee will be assessed each time you submit new artwork. If you need to submit new files because the original files are corrupt, you will not be charged.

By the time your job gets in our hands and we are ready to go to print, all edits should be finalized, the copy carefully proofread and all design issues should be settled. We will not take responsibility for any copy or design errors committed on your part. Excel Mailing, Inc. is also not responsible for any wrong dates or misspelled words in files submitted by customer or jobs approved by customer upon design completion.

On large orders Excel Mailing, Inc. will submit color proofs for the customer's review and approval if requested. A high-resolution color proof is available for an additional $70 on all printed material excluding gang-run items. A minimum shipping charge of $25 is required to send a proof via express air shipping. Proofs must be returned to Excel Mailing, Inc. marked "OK" or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. All requests for changes of any kind must be made in writing. Excel Mailing, Inc. will not be responsible for undetected production errors if: Proofs are waived by the client; The work is printed per the client's written OK; Requests for changes are communicated verbally; "No proof" was selected.

11. Color Proofing

Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.

**Please note that the size of the final printed piece can actually be 1/16 of an inch smaller than the size ordered due to the thickness of the blade and the layout of a gang style run. **

12. Delivery

Charges for delivery of materials and supplies from the client or the client's supplier to Excel Mailing, Inc. are not included in quotations unless specified. Excel Mailing, Inc. is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.

13. Claims

Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery or prior to mailing. If no such claim is made, Excel Mailing, Inc. and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Excel Mailing, Inc's performance has fully satisfied all terms, conditions and specifications.

14. Disputes & Venue

For legal purposes, the venue for any dispute shall be Clackamas County, Oregon.

15. Right to Subcontract

Excel Mailing, Inc. shall have the right to assign any portion of the work required to another contractor.

16. Workmanship Guarantee

We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion. Please see RMA Returns.

18. Privacy Statement

Any information Excel Mailing, Inc. collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by Excel Mailing, Inc.

Please see privacy statement

19. Billing

Your credit card bill will read "Excel Mailing, Inc."

20. Changes

Excel Mailing, Inc. may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise.

21. Approved Proofs

When a proof is approved client is agreeing that spelling, dates, phone numbers, and layout are ready to print. Excel Mailing, Inc. is not responsible for any errors once the proof has been approved.

22. Design Copyright

All materials we create in producing your postcard are the property of Excel Mailing, Inc. This includes typeset layouts and color scans. These materials will NOT be sold or given to any other party. We reserve the right to distribute free samples of your postcard. Your images will not be used in any national advertising without your prior consent.

MAILING SERVICES

Prices are quoted based on the information located on this website, unless specifically stated otherwise in the written quotation. Prices quoted are based on specs given at the time of the request for quotation and are subject to review when pieces have been received. To avoid any misunderstanding, all mailing service instructions should be in writing. Instructions not provided in writing may lead to problems for which we cannot be responsible.

Scheduling and Turnaround

All print jobs with mailing services will add 5-7 business days to the turn-around times.

We require at least 2-3 days for job processing of mailing services starting from the day we receive your mailing (data) list and after the piece is in the mail department. WE CANNOT MAIL YOUR JOB WITHOUT RUSH FEES IF YOU DO NOT PROVIDE YOUR MAILING LIST 4 BUSINESS DAYS PRIOR TO THE REQUESTED MAILING DATE. This allows us processing time to insure your piece is mailed without any issues. In the event your print or mail schedule changes, please inform us immediately; we will make every effort to accommodate the revision.

Delivery Timing

If you are mailing a time dated piece, be sure to include requested delivery date when placing your order. Presorted Standard Mail is the most cost effective way to deliver your mailer, however it will take longer than First Class Mail, if your mailer is a time sensitive piece, you may want to consider the First Class rate.

Data Lists

Data lists should be in ASCII, Excel, Access or Database formats. The list should contain a header format. We will remove duplicates, correct zip codes, add zip +4 designations, add barcode, CASS certify, process the list against the National Change of Address list (NCOA) and presort the list according to USPS requirements.

Postage Requirements

To allow sufficient time for payment deposit with the USPS, when you use our permit number, credit card payments are due at the time of order. If a credit card payment is refused, we cannot process the mail. UNDER ABSOLUTELY NO CIRCUMSTANCES WILL FUNDS BE REFUNDED FOR ANY REASON ONCE A JOB HAS BEEN MAILED BY THE U.S. POST OFFICE.

Limitations of Liability for Mailing Services

OUR LIABILITY FOR ANY ERROR, MISTAKE, OR FAILURE TO PERFORM SERVICES HEREUNDER IS EXPRESSLY LIMITED TO THE VALUE OF THE WORK PERFORMED.

UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO ANY CUSTOMER FOR SAID CUSTOMER'S LOSS OF BUSINESS, LOSS OF PROFITS, POSTAGE OR OTHER CONSEQUENTIAL DAMAGES SUFFERED BY SUCH CUSTOMER AS A RESULT OF ANY ERROR, MISTAKE, OR FAILURE BY US TO PERFORM SERVICES. THIS INCLUDES, BUT IS NOT LIMITED TO: LIST ADDITIONS, REQUESTS MADE AFTER ORDER APPROVED, AND U.S.P.S. ERROR.

When using our mailing services, Excel Mailing, Inc. shall be liable to rectify errors only to the extent of re-mailing a correction or corrected job as soon as possible, and allowable damages shall be limited to the value of the work performed. In no case is Excel Mailing, Inc. liable for loss of business or implied damages. Excel Mailing, Inc. responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service. Excel Mailing, Inc. shall not be liable for U.S.P.S. performance failures or delivery delays.

Customer's mailing list(s), while in the possession of Excel Mailing, Inc. is the exclusive property of the customer and shall be used only with customer's instructions. Customer's mailing list(s) will not be sold or offered for use to any other party, and Excel Mailing, Inc. will not utilize the list for any other purpose.